Terms of Service / Contract

These Terms

Please read these terms as they explain who we are, what we do and how any contract agreed with you will be processed and delivered for your enjoyment. Your booking referred to as “the contract” will be in accordance with our terms laid out below without affecting in any way your rights as a consumer.
Important note: We run a business which relies on good marketing and a quality product, please consider that to provide the service we have to charge and we incur costs. These costs are fully met by revenue from sales and as such booking dates then changing them close to the delivery date not only causes extra work but it also stops other customers booking to attend and so whilst your right to a refund is important it’s unfair to take a place, hold on to it for a long time and then decide to cancel near the date as we don’t just lose your booking but also another booking and so the place is never saleable which would eventually stop us from operating if measure to avoid such situations were not enforced.
The terms are to protect you firstly and the business too.

Who We Are

The i2i Motorcycle Academy is a limited company and has two directors. Tom Killeen and Emma Jane Killeen.
We operate from Yorkshire but run courses all over the country.
Registered in England and Wales - Number: 05944641
VAT Number: 27103341
Contact info:
Email: info@i2imca.com
Phone: 01430 330170
Office Address: 1 York Close, Market Weighton, YO43 3EG

The Contract

The agreement to deliver training for customers who confirm their place or number of places on a set date in the future or a voucher redeemable within 12 months of purchase. The beginning date of the contract starts when payment is made in full.

Contract Conditions

  • Under normal conditions the date booked will be at least 14 days after payment received.
  • Exceptions can be made where by the customer booking a course which is less than 14 days from the date of full payment, may still book understanding and agreeing that it’s not reasonable to ask for a refund after the event has already taken place even if that is within the 14 days cooling off period which could in some circumstances happen.
  • The venue where the training will be provided has an effect on the price. Customers may change the venue and date of their booking contract to any other venue if there are dates and spaces available following our terms under refunds/changes/cancellations but must pay the difference if there is a higher charge for that venue above what was originally paid.
The provider of the service (i2i Motorcycle Academy) or (i2imca.ltd) will agree a contract via the following methods:
  • Via the booking system on the website and paying in full at point of booking or using a valid voucher.
  • Via phoning or emailing the office and providing full payment or using a valid voucher.
  • Transferring your booking must first be cleared by informing the provider (i2i Motorcycle Academy) in writing via email or a phone call so that the substitutes level and ability is acceptable (if required) to attend. Subject to confirmation by the provider no charge will be made.
  • Venues: Different venues are specifically advertised in advance and come with price changes advertised in advance on the website.

Cancellation / Refund Policy and Conditions

  • Request to cancel /change date more than 30 days in advance – full refund or change date or voucher given for future use.
  • Request to cancel /change date less than 30 days in advance – 30% charge per place unless waived by provider.*
  • Request to cancel / change date less than 14 days in advance – 50% charge per place unless waived by provider.*
  • Request to cancel / change date less than 7 days in advance – no refund/change*
(*) Life can often get in the way and as such a reasonable amount of consideration will be provided if deemed appropriate and the provider reserves the right to waive all fees and conditions where a customer is under exceptional conditions out of their control.
Importantly bad planning and a disorganised approach to booked dates/forgetfulness /lack of notice/unreasonable behaviour would not be accepted as exceptional conditions.

Your Obligations On The Event

On the date of your event, you are expected to arrive on the time specified in your booking account. If required you must be using reasonable safety gear and a well maintained motorcycle if the course requires it. Anything less than satisfactory for the instructor on the day can and will be denied participation on the event and thus your event costs will not be refunded. Your vehicle must be safe and road legal to ride unless otherwise agreed before the event. Track bikes must be safe and in good condition and be at a level where to us the machine would not risk the safety of the rider or others around them.
Noise: all events require a noise level of 110db or under subject to some venues requiring lower ratings of 105 or below. If you know your bike is louder or illegal you should check before booking with the provider.
Attitude: If you are not attending to learn, but just want to have fun and are safe there will be no problem. If you start to offer advice to anyone on the event without being asked by the official on site to do so, you will be asked to leave. Everyone has the right to ask questions and receive a fair and accurate answer, if your actions make anyone feel unhappy or unconfident to ask questions, you will be told to refrain from whatever is causing an issue and if you can’t do that you will be told to leave not asked.
Respect: Every individual has a right to respect which they will receive on all our events. Anything less than total respect will not be tolerated on any event/media connected with us.
Any personal issues or learning difficulties if possible will be met with positive respect and a desire to overcome.

Summary Of Your Key Legal Rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
  • You can ask us to repeat or fix an experience if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
  • If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
  • If you haven't agreed a time beforehand, the experience must be carried out within a reasonable time.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made. We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts Regulations 2013 also say that for most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights are explained in more detail in this contract.